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Hi, my name is Amanda and I'm a User Experience Librarian. Here's more.
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I wish I could remember where I saw this (perhaps in one of the many recent ALA Annual blog posts? If you know, let me know!) but here’s a brilliant idea: get all your public service desks to keep a “No List” — a list of all the times they say “no” to a patron. [...]
Our Learning 2.0 programme wrapped up ages ago and I’ve finally gotten around to compiling a list of “lessons learned”. I learned so much from Helene’s collection of best practices that I knew, early on, that it would be important to jot down these notes along the way and compile them into something others could [...]
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