IM: where we’ve been, where we’re going

I gave a talk on IM to a great bunch of librarians at Wilfred Laurier University this morning. Most of it was about our experience with IM over the past year, it was a great excuse to spend some time pouring over our logs and crunching the numbers. Brief recap of our first year: good, not overwhelming, not easy to schedule, great feedback from students. If you’d like to see the whole thing, the presentation is here (pdf). Thanks for having me, Laurier!